Leaks are serious: water can cascade down through several floors, ruining decorations and property. You should check
your plumbing regularly, and avoid going out leaving washing machines or dishwashers running.
If you have a leak inside your own flat:
- Check washing machines, dishwashers, etc – has a hose come loose?
- Check showers, bath, kitchen or basin wastes
- Switch off everything you can. Then:
- If a council tenant, contact the Westminster Housing repairs call centre immediately
- If a private leaseholder, get an emergency plumber immediately
- If a private tenant you might need to tell your landlord, but don’t delay in getting
a plumber as delay means damage to yours and other people’s property
- Tell the neighbours who are affected (below you and to the side)
If you have a leak coming into your flat from an external source:
- Try to find where it is coming from: knock on the doors of your neighbours
- If you are a council tenant, contact Westminster Housing
- If you are a resident leaseholder, contact Westminster Housing.
You may, indeed, get your own plumber to help resolve the problem but Westminster Housing must be involved.
The flat may be sublet in which case contact Westminster Housing may be able to contact the leaseholder
- If you are a private tenant, contact your landlord or managing agent immediately