If the water supply goes off, contact Thames Water at thameswater.co.uk.
However, the problem is unlikely to be with them.
It will most likely to be the pumps in the basement of the Tower which have temporarily failed, so contact Westminster Housing.
If the outage goes on too long, there is a tap on the wall of the university, in between some of the garages, but not drinking
There are many types of water supply in the block:
- Hot water for the heating: in the large pipes which run across the ceiling and drop down into the airing
cupboard to the heat exchanger unit. You have no access to these pipes so if these are leaking, contact Westminster Housing
- Cold water: in a maisonette this may come into the flat at 4 different points. Up to the 6th floor it is
pumped up. Above that there are two different supplies: one of these is pumped water, the rest is stored water coming from the
tanks on the roof. When the communal heating system is on the cold water may run warm: you can’t do anything to stop this
- Waste water: from the kitchen sink, basin or bath, washing machine or dishwasher. These were originally
in copper pipes but have now mostly been replaced with white plastic. A leak here is likely to be intermittent e.g. only when
the bath water is released
- Rain water: all the flats have a balcony. Some collect rain while others are more sheltered. Some of
the balconies have rainwater downpipes that go down the side of the building. In heavy rain these can be overwhelmed by the
volume of water and if the drainage hasn’t been cleared, can back up across a balcony, even flooding into the flat. If you
don’t have a drain in your balcony please don’t block off the holes in the bottom corners as these feed the excess water
through to a drain in the adjacent balcony.
Save money on your water rates! Thames Water have a special, cheaper annual charge for properties that have a water meter.
They can’t fit a water meter to the supply in Luxborough Tower, but they will still charge you the lower tariff if you ask for a
meter to be installed! They come to the flat, investigate, discover that a water meter can’t be fitted to your flat and then
put you on the cheaper tariff anyway - because you asked.
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